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Terms of Service

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Riseandclay is a handmade polymer earring company. I try my best to make all earrings uniform. Each piece is unique and may look slightly different than the picture listed on the shop.

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Shipping

Shipping will be from Germany with tracking. Please know that if you are shipping outside of Germany, it can take up to 6 weeks for your earrings to arrive. 

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There will be a 20% restocking fee on all returned items not associated with damage. This includes failure to pick up from shipping company and incorrect delivery address. In addition, there will be a reshipping charge.

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Local Pick-Up No Shows

No shows will lead to a €10 penalty that must be paid in order to receive your order. I must be notified 2 hours prior to pick-up time if you cannot make it in order to avoid the penalty fee.

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Returns/Refunds

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Unfortunately I do not accept returns or exchanges unless there is a defect with the product. 

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Damages/Issues

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Please check your pieces once you’ve received them. If there are any problems, email riseandclay@gmail.com and I will respond to inquiry quickly.